Refunds And Cancellations

Last updated on Oct 12th 2025

At The Baking Genie, We put love into every jar, but if something isn’t right, we’re here to help.

Cancellation requests must be made within 24 Hours of placing the order.
Orders that have already been shipped or handed over to the courier cannot be canceled.
Since cookies are perishable, cancellations or returns after shipping are not accepted unless the item is defective or damaged.

Refunds are applicable only in the following cases:
- Damaged or defective products.
- Incorrect product received.
- Product not matching the description.
If your package arrives damaged or incorrect, please email us within 48 hours with clear photos at hello@thebakinggenie.com.
Once verified, we’ll offer a replacement or refund (processed within 3–5 working days to your original payment method).
Shipping charges are non-refundable except when the error is ours.
Refunds may take additional time to reflect depending on your bank or payment gateway.

For any refund and cancellation related concerns, contact us at:
📞 9766659365
📧 hello@thebakinggenie.com